How To Leverage AI to Improve Agent Experiences
Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes
Author: Chad Oda
Category: AI innovations (9)
How BPOs Should Prioritize Call Center AI Solutions
Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers
Mitigating Accent Discrimination with AI
Non-native English speakers can be at a disadvantage when communicating their thoughts, concerns and ideas in business settings. Learn how AI can help.
Addressing AI Privacy Concerns
Addressing AI privacy concerns is an ethical consideration. Learn how to respect both the privacy & dignity of individuals when designing an AI algorithm.
Preparing for an AI-Driven Future
AI is reshaping the technological landscape at speeds previously unthinkable. Learn how it's happening and how to prepare.
Next Generation Call Center AI
Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service
How Enterprises Implement AI in Call Centers
Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty
6 Ways to Assess Voice Generators
Learn about crucial factors to consider before choosing a voice generator, wether it is for offline use cases like content, or real-time use cases like calls.
5 Reasons BPOs Adopting Voice GenAI will Win
Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage