Author: Chad Oda (4)

Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes

Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers

Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service

Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty