How To Leverage AI to Improve Agent Experiences

Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes

Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers

Non-native English speakers can be at a disadvantage when communicating their thoughts, concerns and ideas in business settings. Learn how AI can help.

Addressing AI privacy concerns is an ethical consideration. Learn how to respect both the privacy & dignity of individuals when designing an AI algorithm.

Tomato.ai's call center noise cancellation helps customer service reps focus on callers with less effort. Learn how to improve call center outcomes, customer satisfaction and loyalty.

AI is reshaping the technological landscape at speeds previously unthinkable. Learn how it's happening and how to prepare.

Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service

Tomato.ai is excited to introduce our first two solutions, Accent Softening (Beta) and Noise Cancellation

Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty

Learn about the origin of accents, how they change over time as people migrate, and the effect on economic opportunities individuals might have.

With the continued growth of offshore call centers comes a demand for more representatives. Learn why and what obstacles could arise regarding recruitment.

Learn how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry.

Learn how accent discrimination in customer service can influence judgments, perceptions, and actions of callers

Learn about the results of a study that ranked accents which Americans find most challenging to follow

Learn about how accents develop, and how positive versus negative biases towards certain accents affect interactions

Learn about the top accents which Americans find favorable, and why they like those accents

Learn how accents affect comprehension, trust, and efficiency in call centers, backed by compelling research

Learn about crucial factors to consider before choosing a voice generator, wether it is for offline use cases like content, or real-time use cases like calls.

The Information tech news site recently announced our seed funding

Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage

With the rise of powerful bots, like ChatGPT, are human phone agents at risk?

Common ways call centers prioritize which solutions to implement next

The first company developing real-time accent softening that retains a person’s voice